Refund and Returns Policy
Last Updated: April 19, 2026
At CLONE FASHION, we redefine luxury through precision and material integrity. We are so confident in the Master Quality of our curated references that we offer one of the most generous protection programs in the industry. Your satisfaction is not just expected; it is guaranteed.
1. 180-Day Satisfaction Guarantee |
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| Unlike traditional boutiques, we offer a 180-day return window from the date of delivery. If your structural clone does not meet the "zero-distinction" standard we promised, or if you simply change your mind, you have half a year to initiate a return or exchange. |
2. Conditions for Returns |
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To ensure a smooth process, please ensure the following: The item must be in its original, unworn condition. Original boutique packaging, dust bags, and security tags must remain intact. |
3. Rapid Refund Process (1-5 Business Days) |
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Once your return is received and inspected by our local concierge hubs, we process your refund immediately. |
Timeframe: Funds will be credited back to your original payment method within 1 to 5 business days. |
Bank Processing: Please note that while we release the funds instantly, your individual bank may take a short period to reflect the balance in your statement. |
4. How to Initiate a Return |
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Do not ship items back without prior authorization. Please follow the Clone Fashion Protocol: |
Contact our 24/7 Concierge Team at [email protected] with your Order ID. |
Provide brief details or photos if the return is due to a craftsmanship concern. |
We will provide you with a localized return address (e.g., within the USA or EU) to bypass the hassle of international shipping and customs. |
5. Shipping Costs |
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Quality Issues: If the item has a verified structural defect, CLONE FASHION covers 100% of the return shipping costs. |
Preference Returns: For "change of mind" or size exchanges, the client is responsible for the local return shipping fee to our nearest hub. |
6. Financial Discretion |
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All refunds will be issued through our secure mxenopay gateway. On your bank statement, the refund will appear under the name of our authorized financial partner (Origin Aisle), maintaining the same discretion as your initial purchase. |
7. Package Lost / Damage (Quality Issues) |
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Package LostWe’ll define it a lost if the tracking not updating over 3 weeks or packages not delivered in 4 weeks from the date we dispatched. |
Package arrived with damage1. We’ll send replacements for the damaged. |
Complaint from your customersWhen you resell the and got complaint from your customers, we’ll send the replacement to your customers only. |