Refund and Returns Policy

Last Updated: April 19, 2026

At CLONE FASHION, we redefine luxury through precision and material integrity. We are so confident in the Master Quality of our curated references that we offer one of the most generous protection programs in the industry. Your satisfaction is not just expected; it is guaranteed.

Delivery & Return

1. 180-Day Satisfaction Guarantee

Unlike traditional boutiques, we offer a 180-day return window from the date of delivery. If your structural clone does not meet the "zero-distinction" standard we promised, or if you simply change your mind, you have half a year to initiate a return or exchange.

2. Conditions for Returns

To ensure a smooth process, please ensure the following:

The item must be in its original, unworn condition.

Original boutique packaging, dust bags, and security tags must remain intact.

3. Rapid Refund Process (1-5 Business Days)

Once your return is received and inspected by our local concierge hubs, we process your refund immediately.

Timeframe: Funds will be credited back to your original payment method within 1 to 5 business days.

Bank Processing: Please note that while we release the funds instantly, your individual bank may take a short period to reflect the balance in your statement.

4. How to Initiate a Return

Do not ship items back without prior authorization. Please follow the Clone Fashion Protocol:

Contact our 24/7 Concierge Team at [email protected] with your Order ID.

Provide brief details or photos if the return is due to a craftsmanship concern.

We will provide you with a localized return address (e.g., within the USA or EU) to bypass the hassle of international shipping and customs.

5. Shipping Costs

Quality Issues: If the item has a verified structural defect, CLONE FASHION covers 100% of the return shipping costs.

Preference Returns: For "change of mind" or size exchanges, the client is responsible for the local return shipping fee to our nearest hub.

6. Financial Discretion

All refunds will be issued through our secure mxenopay gateway. On your bank statement, the refund will appear under the name of our authorized financial partner (Origin Aisle), maintaining the same discretion as your initial purchase.

7. Package Lost / Damage (Quality Issues)

Package Lost

We’ll define it a lost if the tracking not updating over 3 weeks or packages not delivered in 4 weeks from the date we dispatched.
1. We’ll make a full refund.
2. We’ll send again if you would like.

Package arrived with damage

1. We’ll send replacements for the damaged.
2. We’ll make the refund for the damaged purchasing value.

Complaint from your customers

When you resell the and got complaint from your customers, we’ll send the replacement to your customers only.

Customer Service

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